How do I contact Animora support?
Email support@animoraai.net with the product name, device type, app version, and a short description of the issue.
Support
Contact, bug reports, refunds, and account deletion.
Use the published support address for Animora product questions, data requests, account deletion help, purchase questions, and content reports.
Email support
How do I report a bug or unsafe result?
Send the prompt, approximate generation time, account email if applicable, and a description of what went wrong. Do not include unnecessary sensitive information.
How do I delete my account?
Use the account deletion option inside the app profile or settings area when available. If that control cannot be accessed, email support and request account deletion.
How are refunds handled?
For purchases through Apple App Store or Google Play, request the refund through the store that processed the transaction. Approved refunds may update access, credits, or subscriptions.
Is my content used to train general AI models?
No. Animora does not use user prompts, uploaded media, or generated videos to train general AI or foundation models.
How long is generation content kept?
Prompts, uploaded inputs, and generated videos are deleted from Animora servers no later than 36 hours after creation, or sooner when the user deletes the item or account.