Store-managed purchases
Purchases made through Apple App Store or Google Play are managed by the store that processed the transaction. Users should request refunds through the applicable store account, purchase history, or refund tool.
Apple App Store refunds
Apple reviews refund requests for purchases made through the App Store. If Apple approves a refund, Animora may receive a transaction update and adjust the related subscription, credits, access, or other entitlement.
Google Play refunds
Google reviews refund requests for purchases made through Google Play. If Google approves a refund, Animora may receive a transaction update and adjust the related subscription, credits, access, or other entitlement.
Direct support help
Animora support cannot override a store's refund decision, but users may contact support@animoraai.net if they need help identifying the product, transaction, account, or entitlement connected with a refund question.
Entitlement adjustments
After an approved refund, any related paid access, subscription benefit, generated credit, or unused entitlement may be removed or adjusted to match the store transaction record.
Abuse and mistaken records
Animora may review refund-related records to prevent purchase abuse, correct entitlement mistakes, respond to platform notices, or comply with legal obligations.
Information to include
When contacting support about a refund, include the store used, approximate purchase date, product name, account email if applicable, and a brief description. Do not send full payment card numbers or unnecessary sensitive information.
Company and contact
RAZ MUHAMMAD WOOD COMPANY ( PRIVATE ) LIMITED
- Office 3
- Main Road
- Peshawar - 25000
- Pakistan (PK)
- Support: support@animoraai.net
- Website: https://www.animoraai.net